The Deal
Friday, November 21, 
11:42 am


[Posted on January 15, 2008 - 1:34 PM]
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Planning for retirement can be scary. Whether you're buried in debt or have consistently put away 20% of your income since the age of 20, there's always someone out there telling you that you'll have to spend your golden years greeting shoppers at Wal-Mart (not that there's anything wrong with that) to maintain your lifestyle.

There's also a lot of conflicting information about financial planning for retirement. Articles abound that scold individuals for their poor saving habits, yet too much of this advice is based on the assumption that lower-income people have huge amounts of cash to work with. We're told repeatedly that small savings can produce big gains over time, although much of that conventional wisdom comes from the same mutual fund companies that charge excessive fees and take a big portion of those pennies that are supposed to make all the difference.

So when I heard fledgling retirement planning site BoulevardR present at a recent VC Taskforce event, I was immediately drawn to its premise of targeting that sizable market of people who have less than $500,000 in assets. The startup aims to provide customized advice based on lifestyle and retirement goals (everyone knows half a million bucks goes further in Oklahoma City than in San Francisco and that setting up a philanthropic organization will probably cost more than spending your retirement with family). The site, which just did a soft launch in October, seeks to offer realistic retirement planning advice based on the way ordinary people save and spend.



When I later spoke with CEO Matt Iverson, he equated the terror most people feel about retirement planning to the way an overweight person avoids the scale. Iverson founded the company with his dad, Jon Iverson, a former service provider for E*trade Financial Corp. who was able to retire at 50 with the help of stock options from the brokerage. We spoke for an hour and I nodded in agreement when he talked about how most financial planning sites offered biased, or impractical savings advice, or just ignored the sub-$500,000 asset market since they couldn't make large commissions from that group.

"We're trying to create a nonthreatening environment for consumers to figure this out," Iverson explained.

BoulevardR's revenue model is based on advertising, but it also incorporates a user review and feedback system that it says will help users get objective advice. The startup offers its own twist on the standard retirement calculator by mixing images with numbers to keep people engaged. For instance, while this calculator requires you to enter your age and income, debt and savings levels, it also asks you to prioritize a series of pictures that represent your idea of retirement (travel, back to school, family time and spirituality to name a few) as well as your immediate financial goals (save for a car, invest better, have a child or remodel your home).

It all sounded like a great idea ... until I got off the phone and ran my own numbers on the site's retirement calculator. It told me that if I retired at age 65, I would run out of money by 69, and not even be able to spend much of those intervening years with family, one of the priorities I'd listed. It also said I ranked in the bottom 6% of all people in my age group in terms of retirement savings.

This might have been enough to send me instantly to an early grave, if I didn't realize that the calculations were just plain wrong. Granted, I've never made millions on stock options, but I have always saved a chunk of my income. With decades to go until retirement, I'm still saving and starting to see the magic of compound interest. I know there are plenty of people who have a lot more money than I do, but I've also read the national savings and debt statistics and I know there is no way that I could fall in the bottom 6% of all retirement savers.

I went back to Iverson, who had worked in consumer rights and advocacy before starting San Francisco-based BoulevardR, and asked him if the team was still working out some glitches on the retirement calculator. He told me that BoulevardR's way of forecasting retirement savings could be superior to other calculators out there because it "tries to more realistically simulate all the impacts on retirement calculations than any other tool available." He said that my exceptionally weak results could have been based on the fact that I listed buying a house as one of my future goals.

It still made no sense to me, based on my own income and savings levels. And after a quick look at the calculations, I was pretty sure I had identified the source of the problem. BoulevardR drew a graph showing that my savings would steadily decline from this day forward regardless of how much I earned and saved in the future. It was like they were putting me into early retirement.

When I asked a group of financially responsible friends to try it out, they got similarly horrifying results predicting that their cash would run out well before age 75 and that there would be little or no time to spend with family in the meantime. Huh? I mean, how much does it cost to watch a video together? Even stranger, when I entered my same basic numbers later in the afternoon and switched around my retirement goals a bit, my ratings changed dramatically, ranking me anywhere from the lowest 1% of all savers to the top 7%.

Had Iverson said up-front that there were still major problems with the site's retirement calculator, I would have understood. The site remains in beta, after all, and Iverson was clear about wanting to spend more time fine tuning it before pursuing venture funds. I do think the concept is excellent, as did many people last week at the VC Taskforce event, where Iverson made a 90-second elevator pitch.

"I don't even understand it, but I love it," Gary Benton, a partner with the law firm Pillsbury Winthrop Shaw Pittman LLP said at the time.

Still, over my repeated exchanges with Iverson, I started to see BoulevardR as a symbol of many of the things that go wrong in the startup and venture world. I found it odd that he would not admit that the calculator was seriously flawed, even though it was depleting my savings decades ahead of time. I also found that all the features designed to set the site apart appeared on closer look to be more like gimmicks than effective financial planning tools. How could it tell me I wouldn't have any time to spend with family, when it didn't even know if my idea of family time was sitting on the porch or worldwide travel? I understood in a new way that common VC admonition to startups to come clean with existing flaws or glitches in the site: They may not be exposed during an elevator pitch, but they emerge over time.

If BoulevardR can clean up its calculators and attract users and advertisers, it could be onto something big. In the meantime, though, it reminds me of some of those Web 1.0 bubble era wanna-be companies challenged to execute on what could in theory be a great business. - Andrea Orr

 

 

 

 


Comments
From: Matt,

I do wish you had given me some additional information so that we could have checked your results. I'm going to have the independent financial advisors go though the site again and review it, because they have a better understanding of what the numbers should or should not be doing. If it's of any assistance, I'd be happy to put you in touch with one of them and pay for your time to help with your financial goals.

On your goals, like spending time with family, you have the option, through a button on both the goals page and results page, to be able to define what spending time with family means. It sounds like you didn't see this. This calculation is based on the premise that not everyone lives close to family and often there are some travel costs involved with going for a visit.

To be fair, the quote from Gary Benton was for Sima Auctions, which presented just after Boulevard R. To our credit, we did get the only 5/5 awarded by one of the VCs on the panel.

Because I don't know what you did to produce the results you got, there's no way I can say whether or not the engine is flawed. I know you were concerned, but no reasonable person is going to take a position without proper knowledge of the circumstances. For example, since our engine is based on how much you're saving, if you indicated you wanted to buy a house and then ran a calculation where you had already bought the house and you didn't adjust the amount you were saving, your results are bound to be drastically different because one savings rate is pre-mortgage payment and the other is post-mortgage payment.

Even though I sent you the link to the development server where the calculation algorithm has been updated, you didn't provided any insight as to whether those results rendered results that you felt were more accurate.

Again, I'd be happy to put you in touch with one the local financial planners on our team, free of charge. Additionally, I'd like to request that you come back and visit in 3 months (or check us out when we demo at FinovateStartup in April). I think we'll have sufficiently put to rest your idea that Boulevard R is unable to execute on a great business concept.

Matt Iverson
CEO, Boulevard R


From: Rob,

I think the company would not "admit" a calculation error because the calculators appear to be correct. Sorry to say this reads much more like a case of pilot error to me. I wouldn't have assumed this had I not run numbers myself.

It appears to me the calculations on the site are correct for the options I chose. I entered representative data (for my sister) as I had already done the calculations by hand (ok, Excel). The online results were close enough to cause me try again to judge the effect of various lifestyle choices. I subsequently perturbed the data in order to see what the effect of the following might be:
- a real estate investment
- changing 401K contributions
- changing cost of living parameters to reflect a more conservative spending pattern

Each time the results, while potentially depressing, were close to my own model. If you think you have identified the error then please state exactly where you think it is.

BTW, If I make ROI assumptions based upon the California real estate market up until 2006 I could see how the online results might be suspect. Similarly if I underestimate my future health care and living costs I would be quite alarmed at the graph I was presented with. However, I wouldn't call this an error on the part of the web site, but one on the part of the investor.

Perhaps instead of simply depending upon the opinions of people you believe are financially responsible it would be a better test to work with a CFP who can help you understand where you went wrong in your data entry or assumptions. If, after this, it turns out Boulevard R's calculations ARE wrong, then it is important to be able to tell the company where they went wrong. Failing to do so would be socially irresponsible.

Personally, I wish MORE people realized they are NOT as good "savers" as they think they are. With the impending funding crisis in our social spending systems it would be prudent to assume that SSI will not be as significant a contributor to retirement income as today's program might lead one to believe.

If the graph you saw scared you then REMAIN SCARED until you have found a way to produce a better result!


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